Well before he succumbed to cancer on
December 3, 2015, my long-time client and friend, Phil Smart, Jr, asked me to
speak at his memorial service when his time finally came. I was deeply touched and honored by his
request, and, of course, agreed to do so.
Phil was a very organized fellow.
He gave his wife, Sally, and those of us who were asked to participate
in the service, clear instructions.
There were three of us who were asked to give “friend appreciations” and
we were to keep our remarks to five or six minutes—no small challenge. I was asked to speak specifically about the
process on which Phil and I collaborated to develop his business culture and
strategy. What follows is an expanded
version of the remarks I shared at the memorial service that was held on
December 14th, 2015 at University Presbyterian Church in Seattle.
Here is what Phil asked me to speak about:
I met him at a seminar I gave on leadership for Mercedes-Benz
in March of 1995. He was the first to
approach me during the mid-morning break.
I was immediately struck by his bright eyes and open-heartedness. As we chatted briefly, he seemed to me less a
business man and more someone already on the path to becoming The Good King, a
concept from the book King, Warrior,
Magician Lover, I was about to introduce in the seminar. The Good King is a
model of a kind of leadership substantially different from what I had generally
seen in business. The Good King creates
right order for his kingdom, so that blessings and creativity occur at every
level. He creates this order by first
developing it in himself, through knowledge of his own inner emotional,
spiritual and mental dynamics. In other
words, The Good King is a person of self-reflection, committed to discovering
the deep truths about himself so that he can continuously grow and bring wise
rule to his realm.
This may sound like a fairy tale, but it’s quite doable in
the real world and is a far better choice than the various degrees of
autocratic leadership I’ve witnessed in more than forty years in the business
world. It can apply not only to
leadership of a business, but also a family, a sports team, a religious group, a non-profit,
any organization. Over lunch that day, Phil
told me that while financial success mattered to him, he was more passionate
about his own personal growth and the growth of his people.
A rich capacity for self-reflection and deep
self-correction is not, in my experience, the norm among business people. But Phil had it in abundance and he was “all
in” for the long-term process I proposed.
In the following years, he sent more than half his people to
my four and a-half day group leadership retreat
in California and attended himself. He
demonstrated an extraordinary degree of openness and honesty, which made it
safer for the rest of the group to do the same.
Over many months, he put the entire store through a two day
education in teamwork, and another two days in vision. All of our workshops gave people an
opportunity to share personal as well as professional aspects of their lives,
if they chose. Most did and Phil, who
attended both as a full participant,
subsequently told me that he had come to know many of his people better
in a few days than he had in twenty years.
He relished this kind of deep connection.
All managers and a few other key people were offered 3-day
one-on-one retreats with me in
California. Almost all accepted. Phil actually came for this three times over
the years.
In 2000, I conducted a two-week leadership experience in
Peru for my clients. We were fifteen in
all from a half-dozen different organizations. Phil wasn’t able to make it at
the time but he was generous in giving time off to the two from the
organization who did come, and helped me with a scholarship for one of them who
couldn’t quite pull together the whole fare by himself.
Back at the store, year after year, we conducted regular Employee
Satisfaction Surveys, Town Hall Meetings, Vision Team meetings and company
dinners.
He had me there at 600 East Pike monthly, bi-monthly or
quarterly for close coaching to help him keep the whole process going. He continued to actively participate every
step of the way, remaining open and emotionally available.
How many business people have you met in your life who would
be likely to make and sustain such a commitment? But Phil was not typical He was a man of many faiths, not just his
religious faith. He had faith in his
people. He had faith in me. He had faith in himself. He understood, as few do, that every organization, no matter
what its purpose, is first and foremost a community of human beings, each needing and deserving respect.
Across more than fifteen years and two painful recessions,
he was steady in his commitment…and his faith in nurturing his culture was
borne out with financial success and exceptional employee loyalty. It was common at Phil Smart Mercedes-Benz to
find folks who had worked there ten, fifteen, twenty or more years.
So many
leaders lose pieces of their humanity as they gain power and financial
success. Phil’s humanity increased. No wonder people loved him. He was a very rare man
It stirs my heart to see so many people here today who were
part of this voyage. It was a saga,
really, a saga of challenge, learning and joy and Phil was the indispensable
force that made it happen. It was ours
and ours alone and because it was so unique, I encourage all of you to share it
generously with others.
For Phil was a truly gifted leader. When he was at his best, his joy in himself
was tangible but quiet. When he was less
than the person he wanted to be, he hurt deeply. And in both joy and sorrow, he was willing to
feel deeply, even when that meant tears. He knew and lived the truth that real
men do cry. I have many memories of his tearful joy and sadness…over his fierce love for Sally, Samantha, Savannah and Shafer
and his grandchildren, Cruz and Lulu, his mom and sister, over the agonizing
ups and downs of business, over his struggle to stay connected to a father who
gave a lot of his energy to philanthropy and
public speaking, over his battle with the demon taking over his cells, and
the harsh fact of mortality. It was a
privilege to be a person to whom he revealed himself courageously and without
pretense.
Now, here is what Phil could not have asked me to speak about,
because all of what follows came into exquisite clarity for me once he had left
us:
While I have many beautiful memories of our work together,
the most luminous for me at this moment are not work-related. They occurred during the trip Phil and Sally,
my wife, Andrea and I, made to Peru together this past May. Phil had reached out to me in October after
getting some troubling news about his cancer treatment. He knew I’d been to Peru a number of times
and asked if I would design a trip for them…and if Andrea and I would go,
too. Machu Picchu was on Sally’s bucket
list and he wanted to give her that gift before the possibility of being
overwhelmed by his illness might become inevitable. I told Phil I’d be delighted to design a trip
and the two of us would accompany the two of them, but the best time to go
wouldn’t be until May. He said that was
fine because he was going to need another surgery in early December. Really?
Surgery in December and you want to go hiking in the Andes in May? He told me not to worry, he had a whole
regimen in mind for his recovery and he wasn’t going to hold Sally back. She was a runner and would want to do some
hikes and he was determined to be with her every step of the way. He insisted I design the trip as if he were
completely healthy. I had seen up close
his dedication to fitness as we hiked the trails of California’s Central Coast
together over many years, so I knew what he was capable of and I knew the level
of determination he was able to bring to any challenge. I decided to take him at his word.
By the time we all met in Los Angeles on the evening of May
2nd, Phil looked lean and fit.
No one would have guessed he had just stopped chemo a week before. We did three major hikes during the next 13
days, each more challenging than what preceded.
The last one was more than seven hours on a section of the Inca Trail
that came into Machu Picchu from above.
He and Sally were right out front throughout all 7 miles of it, which
started at about 6500 feet and ended at 9000.
The many pictures I have of them going up and down Inca stairways,
standing in front of a waterfall together, Phil with his arms spread wide in
front of a massive rock, the two of them cheek to cheek at the Gate of the Sun
with Machu Picchu in the background—all testify to his extraordinary vitality,
love of the outdoors, adventure and, above all, Sally.
Here are the two particular images that have stayed with me
the most.
After hiking into Machu Picchu, exploring the ruins and
hanging out in the town below for three days, we took the train from Machu
Picchu back to Cuzco. Two musicians in
the club car were playing a raucous rendition of Guantanamera and got all of us up banging a tambourine and dancing,
one at a time (it was a small car on a narrow gauge railway). When it was Phil’s turn, he jumped right in…and the man had moves. He was shakin’, rattlin’ and rollin’ through
the Andes. After all his health
challenges, not to mention the three long hikes, every gyration was an
exclamation point celebrating life.
But the image I cherish the most actually happened a few
hours before, in the train station at Machu Picchu. Andrea and I sat facing Phil and Sally on wooden
benches. As we waited for the train, Sally
lay her head on Phil’s shoulder and closed her eyes. Phil looked at me with the
bright eyes and open-heartedness I had first seen more than twenty years
before. But this time, there was
something else. It had been Sally’s
dream to get to Machu Picchu. He had
been the servant of that dream. He had
made it happen and had been there with her for every single exciting moment. It was a triumph of life over a daunting foe
that sends many cowering through their last months and days. But not Phil.
Now, resting in the station, the dream safely delivered, he held my gaze
so gently, so sweetly for several long seconds. His eyes were deep, warm and
full of love. With Sally’s head against
his cheek, he was a man utterly at peace.
He was The Good King.
C 2015 Bob Kamm